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Returns-exchanges

Please write to us at help@lemonade.shop or Whatsapp us at +91 8882433596 with your request and our team will be happy to help you with your concern.

  1. If the value of the replacement product exceeds that of the previously purchased product, you will be required to pay just the difference. 

  2. If the value of the replacement product is less than the same will be refunded to you as a store credit (1 credit = ₹ 1).

  3. Exchange is subject to the availability of size/product variant(s). If your desired size/product for exchange is not available, we will provide you with store credits.

 



Damaged/defective or missing items

Our products go through stringent quality control checks before it is dispatched to you and we take utmost care in providing you with the right quality product. However, in rare cases where the product received by you is damaged in transit or you found any defect in it or certain item(s) are missing then reach out to us within 24 hrs of delivery of the product along with the images/videos to help you.

Sale Items


Items purchased under sale such as Flash Friday or at any price other than regular price are not eligible for returns. However, all these products can be exchanged cross-category.

 

Cancellations

Apparel items on the Lemonade website are made to order, and the manufacturing of these items is initiated after an order has been placed by the customer.

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